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Produits Iomega et Linux


Bonjour à tous,


Ce message tient a vous informer des pratiques commercial de
Iomega. Hier soir mon unité d'archivage sur ruban un Iomega Ditto
easy3200 interne m'a lâché.  J'ai donc consulté le support technique
de Iomega puisque l'unité est encore couverte pas la période de
garantit.  Yo!  Je fus plus qu'outré d'apprendre que puisque je
n'avais pas Microsoft d'installé sur l'ordinateur pour tester
l'unité il n'y avait rien à faire Iomega refuse de considérer la
garantit.

Je conseille donc à tous ceux qui ont un produit Iomega qu'ils
utilisent sous Linux ou qui considère l'achat d'un produit Iomega de
faire entendre leur voix à Iomega ([email protected]).

Iomega doit être conscient que si ils refusent d'honorer leurs
garantit parce que l'on utilisent un autre système d'exploitation
alors la communauté Linuxienne n'aura choix que d'aller voir leur
compétiteurs plus favorable à Linux.


Voici une copie de la lettre envoyé à Iomega



To whom it concerns,

I have been very deceived by the customer supports that Iomega
provides to their customers.  I have purchased two years ago a tape
backup from Iomega, a Ditto easy3200 insider.  Last night the drive
failed, it is still under warranty as the warranty expires on July 27
1999. 

Calling Iomega I have been told that if I do not run a Microsoft
Operating system, then Iomega cannot do nothing about the drive.
Basically I need to be able to test the drive under Microsoft.
Since I do not have Microsoft installed, then it is like having no
warranty at all.

Since the unit is (was) working under Linux, I find that Iomega has
a very strange commercial policy.  As it occurred to Iomega that
Linux is the fastest growing operating system on the market now?
Maybe those that decide the commercial policy of Iomega should get
some number straight?  Getting officials number of Linux users is a
difficult task since the operating system,  even though it can be
purchased from many distributors (like Redhat, Caldera, Suse,
Mandrake, etc. ), can simply be downloaded free of charge from ftp
sites all over the world.  A reasonable estimates would be in
between 8 to 9 Million users and growing very rapidly. 


Many important companies have backed Linux recently: 

- IBM is building server with Linux running as the OS  
- Intel and Netscape have invested in a Linux distribution Redhat
  Software   
- Oracle as ported its database software to Linux.
- Sybase
- Informix 
- Dell is shipping computers with Linux preinstalled on it 
- Corel as ported Wordperfect 8 on Linux and should release their
  office suite for Linux this summer.  Moreover they will be
  releasing their Linux distribution by next Fall.
- Compaq (Digital) 
- Silicon Graphics

I do not ask customer support from Iomega to have the drive working
under that alternative Operating System (Linux).  *Unfortunately*
the Linux community has been doing a good job at this level.  But
the least we can expect from Iomega is that they recognize when
their drives fail and this under any Operating System.  

What is shocking is that Iomega would not even consider an advance
shipment, where you give them your credit card number and they ship
you a replacement drive and you send them back your broken drive or
any other form of customer support.  By any such method they could
then easily check that the drive is broken.  This is what is totally
unacceptable. 

I have no other choice but to spread the word around in the Linux
community that:

 1)  if they have a current Iomega product running under Linux then 
     they cannot count on their warranty  

 2)  If they are considering to buy Iomega product to run on Linux
     then they should consider a competitor of Iomega who's
     commercial practices are more supportive of their favorite
     Operating System.   



Dominic Mitchell

Deceived customer.


-- 
==============================================================
Dominic Mitchell           Email: [email protected]
Department of Economics    
Queen's University
Kingston, Ontario      
Canada, K7L 3N6            Running Linux Redhat 5.2     
==============================================================